Pawae Shipping Policy

Welcome to Pawae Store! We are committed to delivering your orders in a timely and reliable manner. Please review our updated shipping policy below.

🌍 Shipping Coverage

We currently ship within the United States only.
All orders are processed and shipped from our U.S. location:

5300 Pine Lake Dr #3G, Westerville, OH 43081, United States

🕒 Business & Fulfillment Hours

Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)
Excluding U.S. public holidays.
Orders placed outside of these hours will be processed on the next business day.

💵 Shipping Fees

Free Standard Shipping on All U.S. Orders
No hidden fees or extra charges for additional items.

⏱️ Delivery Timeframe

Your total delivery time consists of:

Order Delivery Time = Processing Time + Shipping Time

Processing Time: 1–3 business days (order confirmation, packaging, and quality check).
Shipping Time: 5–8 business days via standard domestic carriers (USPS, UPS, or equivalent).

Delivery times are estimates and may vary based on location and carrier performance.

⚠️ Potential Delivery Delays

While we strive to deliver on time, delays may occur due to:

Incorrect or incomplete shipping addresses.
Missing apartment, unit, or suite numbers.
Severe weather or natural events.
Carrier service disruptions or unforeseen logistical issues.

If your order is delayed beyond the estimated timeframe, please contact our support team. We will assist you within 1–3 business days.

🔍 Order Tracking

As soon as your order ships, you will receive a confirmation email with:

A tracking number.
A direct link to monitor your shipment in real-time.

📩 Customer Support

If you have questions or concerns about your shipment, contact us at:

Email: [email protected]
Phone: (769) 218–5229
Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)

Our team will respond within 1–3 business days.

Summary

At Pawae Store, we value transparency and reliability. With free shipping on all U.S. orders, clear processing times, and dedicated support, we strive to provide a smooth and trustworthy shopping experience.

Thank you for shopping with us!