Pawae Shipping Policy
Welcome to Pawae Store! We are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below for complete details.
📦 Shipping Coverage
We currently ship within the United States only. All orders are processed and shipped from:
5300 Pine Lake Dr #3G, Westerville, OH 43081, United States
🕒 Business & Fulfillment Hours
- Our business and fulfillment hours are Monday to Friday, excluding U.S. public holidays.
- Orders placed outside of these hours will be processed on the next business day.
💵 Shipping Fees
We offer flat rate shipping for all U.S. orders:
- Standard Shipping: $4.99 (no matter how many items you order)
There are no additional charges for extra items in the same order.
⏱️ Delivery Timeframe
The total delivery time for your order consists of:
Order Delivery Time = Production Time + Shipping Time
- Production Time: 1–3 business days (depending on product type and customization level)
- Shipping Time: 5–8 business days (via standard domestic shipping providers such as USPS or UPS)
Note: Delivery times are estimates and may vary based on your location and carrier performance.
⚠️ Potential Delivery Delays
While we strive to deliver on time, delays may occur due to:
- Incorrect/incomplete shipping addresses
- Missing apartment, unit, or suite numbers
- Severe weather or natural events
- Carrier service disruptions
- Unforeseen logistical issues
In case of delays beyond the estimated timeframe, please contact our support team. We’ll assist you within 1–3 business days.
🔍 Order Tracking
As soon as your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your shipment in real-time.
📩 Customer Support
Have questions or concerns about your shipment?
Reach out to us at:
📧 [email protected]
Our team will respond within 1–3 business days.
Thank you for shopping with Pawae!
We value your trust and strive to provide a smooth, transparent shipping experience.